Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Bidvana, LLC, operating as Bidvana. They govern your use of our online store, your account, and every order you place with us (together, the “Services”).

By using the Services, creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Bidvana buys customer returns and overstock in bulk from major retailers. Every unit is opened, inspected and photographed by hand at our warehouse in Charlotte, NC, scored on five condition facets, and listed for sale on its own. Some units also go through a functional bench inspection, and that report is published on the listing. Units that do not meet our bar are donated rather than resold.

You must be at least 18 years old, or the age of majority where you live, to create an account or place an order. By using the Services you represent that you meet that requirement, that the information you give us is accurate, and that you are not barred from receiving goods or services under applicable law.

Checkout, offers, order history, saved items, inspection requests and store credit require an account. Accounts are handled by our authentication provider. You agree to provide accurate information, to keep it current, and to keep your sign-in credentials confidential. You are responsible for activity that happens under your account.

Tell us promptly at support@bidvana.com if you suspect unauthorized use. We may suspend or close an account that we reasonably believe is being used fraudulently, abusively, or in breach of these Terms.

Our inventory is returned, open-box or overstock merchandise unless a listing says otherwise. There is exactly one of each item: a listing is one real unit, or a bundle of named real units sold together, and once it sells we cannot substitute an identical one.

Every listing describes the item’s condition, along with photographs of the actual unit. Items that went through our bench also carry the Inspected mark and the report behind it: the checks performed, evidence photos and the inspector notes. Taken together, those are our description of the item. You can read about our condition checks on how we score condition.

Not every item has been through the bench when it goes on sale. An item without the Inspected mark carries our assessment from the seller manifest and what our team saw at receiving, the listing says so in place of a report, and you can ask us to check it before it ships.

Our facet scores are good-faith professional descriptions of the unit as we found it. They are not a warranty that an item is free of every defect, that packaging is original or complete beyond what we state, or that a used item will perform like a new one. Where an accessory, manual or original box is missing and we noticed, we say so. Read the listing, the photos and the report before you buy.

During our soft launch a unit can appear in the catalog before it is ready to sell, marked Coming soon. A coming-soon listing shows the product, its price and its product details, but nothing about the condition of the unit, and it cannot be bought, added to a cart or offered on. You can save it, or ask us to inspect it. It becomes buyable only when we release it for sale, and the price shown while it was coming soon does not go up at release, though it may go down if the inspection finds the condition lower than expected. A coming-soon listing is not an offer to sell, and we may withdraw one without releasing it.

Colors can vary between screens, and manufacturer specifications are the manufacturer’s, not ours.

Prices are shown in US dollars and exclude sales tax and the shipping charge, which are calculated at checkout.

During our soft launch every listing carries a fixed price. The price shown at the moment you complete checkout is the price you pay. A price you saw earlier is not a price we owe you later, and a price that changes after you buy does not entitle you to a refund of the difference. We may introduce other selling formats, such as scheduled price drops, and will publish the rules for each format before it is used.

You may make an offer on an item at or above the minimum the listing accepts. An offer is an invitation to sell at that price, not a purchase. A person on our team reviews each one, and we may accept, counter or decline any offer at our discretion. If we accept, the accepted price is available to you until the expiry shown with the acceptance, after which the listing returns to its listed price. You may hold one open offer per item at a time, offers require an account, and an offer can be made only on an item that is on sale, not one marked coming soon.

Because there is one of each item, the first person to complete checkout gets it. Saving an item or making an offer does not reserve it. Starting checkout does: the unit is held for you for 15 minutes while you pay. If you do not finish in that window the hold is released, any store credit you applied goes back to your balance, and the item returns to the store for anyone to buy.

Despite our best efforts, a listing may occasionally contain an error in price, description or availability. We reserve the right to correct errors and to cancel an order affected by one, even after it was submitted. If we cancel for that reason and you have already been charged, we refund you in full.

Payments are processed by Stripe. By submitting payment you authorize us and our payment processor to charge your payment method for the total shown, including sales tax and the shipping charge. Sales tax is calculated at checkout based on your shipping address. You are responsible for any bank or card fees your issuer applies.

If we cannot confirm or fulfil an order after taking payment, we refund the charge and tell you why.

Store credit is issued by us, is applied at checkout before your card is charged, and is redeemable only against Bidvana orders. It is not transferable, has no cash value, and is not exchangeable for cash except where the law requires it. While a checkout is open, the credit you applied is held and shows as unavailable; if the checkout expires, the hold is released. Credit issued as a refund follows the refund it came from.

Every order is delivered to the address you give us at checkout, by a carrier or our own driver, whichever suits the item and your address. We choose how it travels; either way it leaves Charlotte, NC and arrives at your door. We email you a confirmation when you order, and tracking or a delivery confirmation once it leaves us. Delivery is limited to the service area shown on the storefront, and checkout may decline an address outside that area, or one that our address verification cannot confirm or place on a map.

Shipping is charged as one flat rate per item, set by the item's size class. The rate for each item is shown on its listing and again at checkout before you pay. Orders at or above the free-shipping threshold shown on the storefront ship free. Some items are too large, heavy or restricted to ship, and those listings will say so.

Shipping estimates are estimates, not guarantees, and can be affected by carriers and weather. Risk of loss and title pass to you when the carrier, or our driver, delivers the order to the address you gave us. Orders placed under our former pickup, meetup or zone-priced local delivery options are fulfilled as those orders described, and our local delivery terms continue to apply to deliveries made on our own route.

The condition is a promise. If we scored it wrong or missed something during inspection, return it within 3 days of delivery for a full refund. That applies whether or not the item carried the Inspected mark. If you would rather keep it, ask us and we will look at adjusting the price instead.

The return window starts when the item is delivered, not when you order or pay. Submit your request within 3 days (72 hours) of delivery.

Returns cover an inaccurate condition description or inspection report only. Change-of-mind returns, buyer’s remorse, and issues already disclosed in the listing or report are not covered. Return the item in the condition you received it, with everything included.

Every return starts with a return request. Submit it online within the window, from your order or by emailing support@bidvana.com, and tell us what does not match the description, with photos where something is wrong. We review it and let you know when it is accepted. Do not send anything back before then: a return that arrives without an accepted request cannot be refunded on arrival.

Once your request is accepted, bring the item back to our warehouse in Charlotte, North Carolina, and we refund the purchase in full when we receive it. We do not provide return shipping: there is no prepaid label, and if you choose to ship an accepted return instead of dropping it off, the carrier cost is yours and the item is your responsibility until it reaches us.

The one exception is a unit with a major fault, a crack or a missing core part. That one is final sale: it is sold in the state described, and that trade-off is why the price is what it is. It is labelled Final sale everywhere it appears, including on the product page and at checkout.

Refunds go back to the original payment method, or to store credit if you ask for that instead.

You can ask us to inspect a unit in two places. On a coming-soon listing, Request an inspection tells us you are interested: we move the unit up our queue, and if you tick the box we email you when the report is published and it goes on sale. A request does not reserve the unit and does not commit you to buying it, and you can withdraw it from your saved items.

When an item on sale has not been inspected yet, you can ask us at checkout to put it on the bench before it leaves us and email you the report. It is free and it adds a day or two. You can tell us what to look at while we are there.

If that inspection scores the unit lower than it was listed, or finds something missing, we email you the report and nothing ships until you answer. You choose: keep the item at the price for the condition we found, computed the same way the listing was priced, with the difference refunded, or cancel for a full refund. We show the adjusted price and refund amount alongside the inspection findings before you decide.

That choice is for a unit that turned out to be worse than described. Changing your mind is not covered by our return policy. A final-sale unit is marked as such before you buy and stays final sale.

Bidvana Rewards are points you earn by shopping, and points become store credit: 100 points is $1.00 of store credit, always. On each eligible order line you earn 1 point per dollar of the item price, measured before tax and after any discount (1% back). Fractions of a point are rounded down. Shipping charges and sales tax do not earn points. Points are earned only on purchases made on bidvana.com by a signed-in account. Guest purchases and orders recorded by our staff outside the store do not earn.

Points are pending from the moment you pay and become store credit when the recorded return window on that item closes. You can bank pending points early from your order page. Banking closes the return window for that item permanently: you cannot return it under any conditions after that, including if it is not as described. If an item is refunded or cancelled before its points post, those points are cancelled. While a return request is open on an item, its points stay pending until the request is settled. Points that have already posted are not taken back.

Points, pending or posted, are store credit under the section above: they have no cash value, are not transferable, and are applied at checkout before your card is charged. We may change earn rates, timing or eligibility, or end the program, with notice on this page and to your account email. Changes never reduce points that have already posted.

You agree not to:

• Use the Services for any unlawful purpose, or to buy items you intend to use unlawfully.
• Scrape, crawl or otherwise harvest listings, prices or photographs by automated means, or attempt to circumvent rate limits or access controls.
• Interfere with the Services, probe them for vulnerabilities without our written permission, or attempt to gain access to accounts or systems that are not yours.
• Submit false information, use another person’s payment method without authority, or abuse our returns process.
• Resell, reproduce or republish our content, photographs or listings without permission.

The Services, including our text, photography, product descriptions, inspection reports, graphics, software and page design, are owned by Bidvana, LLCor our licensors and are protected by copyright and other laws. “Bidvana”, our logo and our marks are ours; you may not use them without our written permission.

We grant you a limited, personal, non-exclusive, revocable license to use the Services to browse and buy for your own use. Everything not expressly granted is reserved.

Third-party brand names and product images appear only to identify the goods we are selling. Those marks belong to their owners, and their use here does not imply any affiliation with, or endorsement by, those brands.

We stand behind the condition we describe. That is our condition guarantee, and nothing here limits it. Beyond that description, and to the fullest extent permitted by law, items are sold as-is and as-available, and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Used and returned goods may show wear consistent with the facet scores we published. Manufacturer warranties on returned or overstock merchandise are frequently void, expired or non-transferable, and we make no representation that any manufacturer warranty applies to what you buy from us.

The Services themselves are provided as-is. We do not warrant that they will be uninterrupted, error-free or secure.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the fullest extent permitted by law, neither Bidvana, LLC nor its owners, employees or suppliers will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or loss of goodwill, arising out of or relating to the Services or any item you buy from us, even if we were advised such damages were possible.

Our total liability for any claim relating to an item is capped at the amount you actually paid us for that item. For claims not relating to a specific item, our total liability is capped at the greater of the amount you paid us in the six months before the claim arose, or $100.

Some jurisdictions do not allow these limitations, in which case they apply only to the extent permitted.

You agree to indemnify and hold harmless Bidvana, LLCand its owners and employees from any claim, loss, liability or expense (including reasonable legal fees) arising out of your misuse of the Services, your breach of these Terms, your violation of any law, or your infringement of anyone’s rights.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. You and Bidvana agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction of those courts. Nothing here prevents either party from bringing a qualifying claim in small-claims court.

We may update these Terms as the store changes. When we do, we revise the effective date at the top of this page and, where the change is significant, give notice through the Services or by email. Changes apply going forward. The version in effect when you placed an order governs that order. Continuing to use the Services after an update means you accept the revised Terms.

If any provision of these Terms is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy and any terms shown at checkout, are the entire agreement between you and us about the Services.

Questions about these Terms, an order, or a return? Email support@bidvana.com. A person on our team reads it. Expect a reply within one business day.

Bidvana, LLC
Charlotte, NC
support@bidvana.com